Returns & Exchanges

Are you not completely satisfied with your item? We will gladly accept returns and exchanges.

In case of refund for free shipping items, you will be charged the shipping costs that we paid to ship your order.

Returns must be sent back within 14 days of delivery. Please send back the item with a tracking number, for your protection. We are not responsible for lost returns. Please use the regular postal service, not courier services. The buyer is responsible for the return shipping costs. 

The item must be in its original, unworn condition in order to be refunded.

CONTACT US before you return your item to guide you how to do it!

In case of exchange, buyers are responsible for return as well as for exchange shipping costs.

For hygiene reasons, earrings are non-returnable.

Concerning orders that include more than 2 pairs of shoes, buyers are not able to return all the pairs, but should keep at least 1 of them.

Custom orders are non-returnable, unless they arrive to you damaged or defective. In the case that you will receive your custom order damaged or defective, you can only exchange the product for an identical new product (no refunds accepted).

The orders that the buyer refuses to receive, are non refundable.

If you need any further information, please feel free to contact us by email at info@pinkypromiseaccs.com.