We do our best to process and ship your product as fast as we can. Due to the handmade nature of the products, the processing time depends on the design. We need usually 3-9 business days for the flat designs and 1-2 weeks for the heel desings. During the holiday period, this can be slightly extended. After shipping your order, you will receive a shipping confirmation email with the tracking number.
All the orders are shipped via DHL express worldwide. After the order is processed by us, the delivery time will be approximately as follows:
Europe: 1-5 business days
Australia, New Zealand and Oceania: 1-5 business days
Asia Pacific: 1-5 business days
Latin America and the Caribbean: 1-5 business days
North Africa and the Middle East: 1-5 business days
Sub-Saharan Africa: 1-5 business days
*The Pinky Promise is not responsible for unanticipated delays.
Once you have found the right product, then you should add it to your cart. There, you can review the total amount of the order and the shipping cost according to the delivery address. We offer affordable prices worldwide with the most reliable and fast expedited shipping.
The orders of non-European Union countries may charge customs and import taxes according to local custom regulation. However, the orders of European Union countries are free of duty charges.
We gladly accept returns and exchanges. Would you like to return your product? If so, you can ship the product back to us within 14 days of delivery. Buyers are responsible for return shipping costs.
Please be sure that your products are returned new, unused and unworn with the original labels and inside the original packaging. The returns that do not meet the policy of the company, will not be accepted and will not be refunded.
After receiving the product, we will check if the quality of the product meets our return policy. If it does, we will refund you on the same payment method that you used for purchase.
Custom made orders are non-returnable, unless they arrive to you damaged or defective.
The shipping cost is free of charge on all exchanges in case of a defective or incorrect product, however the customers outside the European Union are responsible for any customs and import taxes that may apply.
If you need any further information, please feel free to contact us by email at firstname.lastname@example.org.
Returns & Exchanges
Please contact us by email at email@example.com in order to inform you about the return process.
The procedure of the refund
After receiving the product, we will check immediately if the quality of the product meets our return policy. If it does, we will refund you on the same payment method that you used for purchase.