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Delivery & Returns



Processing Times

We do our best to process and ship your product as fast as we can. Due to the handmade nature of the products, the processing time depends on the design. We need usually 3-9 business days for the flat designs and 1-2 weeks for the heel desings. During the holiday period, this can be slightly extended. After shipping your order, you will receive a shipping confirmation email with the tracking number.


Delivery Times

All the orders are shipped via DHL express worldwide. After the order is processed by us, the delivery time will be approximately as follows:

Australia: 3-5 business days
Greece: 1-2 business days
United Kingdom: 1-2 business days
United States: 2-4 business days
Europe: 1-2 business days
Asia Pacific: 2-3 business days

*The Pinky Promise is not responsible for unanticipated delays.


Shipping Cost

Once you have found the right product, then you should add it to your cart. There, you can review the total amount of the order and the shipping cost according to the delivery address. We offer affordable prices worldwide with the most reliable and fast expedited shipping. 


Additional Charges

The orders of non-European Union countries may charge customs and import taxes according to local custom regulation. However, the orders of European Union countries are free of duty charges.




Return Policy

Are you not completely satisfied with your item? We will gladly accept returns and exchanges.

In case of refund for free shipping items, you will be charged the shipping costs that we paid to ship your order.

Returns must be sent back within 14 days of delivery. Please send back the item with a tracking number, for your protection. We are not responsible for lost returns. Please use the regular postal service, not courier services. The buyer is responsible for the return shipping costs. 

The item must be in its original, unworn condition in order to be refunded.

CONTACT US before you return your item to guide you how to do it!

In case of exchange, buyers are responsible for return as well as for exchange shipping costs.

Concerning orders that include more than 2 pairs of shoes, buyers are not able to return all the pairs, but should keep at least 1 of them.

Custom orders are non-returnable, unless they arrive to you damaged or defective. In the case that you will receive your custom order damaged or defective, you can only exchange the product for an identical new product (no refunds accepted).

The orders that the buyer refuses to receive, are non refundable.

If you need any further information, please feel free to contact us by email at




The procedure of the refund

After receiving the product, we will check immediately if the quality of the product meets our return policy. If it does, we will refund you with the same payment method used at purchase.