We do our best to process and ship your product as fast as we can. Due to the handmade nature of the products, the processing time depends on the design. We need usually 3-9 business days for the flat designs and 1-2 weeks for the heel desings. During the holiday period, this can be slightly extended. After shipping your order, you will receive a shipping confirmation email with the tracking number.
All the orders are shipped via DHL express worldwide. After the order is processed by us, the delivery time will be approximately as follows:
Australia: 3-4 business days
Greece: 1-2 business days
United Kingdom: 2-3 business days
United States: 2-3 business days
Europe: 1-2 business days
Asia Pacific: 2-3 business days
*The Pinky Promise is not responsible for unanticipated delays.
Once you have found the right product, then you should add it to your cart. There, you can review the total amount of the order and the shipping cost according to the delivery address. We offer affordable prices worldwide with the most reliable and fast expedited shipping.
The orders of non-European Union countries may charge customs and import taxes according to local custom regulation. However, the orders of European Union countries are free of duty charges.
If you need any further information, please feel free to contact us by email at firstname.lastname@example.org.
The procedure of the refund
After receiving the product, we will check immediately if the quality of the product meets our return policy. If it does, we will refund you with the same payment method used at purchase.