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FAQs

Products

 

Each pair is made by experienced artisans using traditional techniques. Over time, our delicate leather products will acquire a beautiful patina. The more you wear them, the more comfortable and beautiful they will become. They are made with “full grain leather”, the most strongest and durable part of the leather. The thickness, the durability and the natural imperfections that may appear on the leather are proof of its high quality.

 

The Pinky Promise sandals are handmade very carefully up to the last detail with a lot of respect to the customer. They are one of a kind, outstanding, durable, and designed by Greek experienced artisans.

 

 

Orders

 

How do I make a purchase?

Once you have found the product that you want, select your size and the quantity and use the "add to cart" button underneath.

Review the items in your cart by selecting the icon at the top right of the page.

Click on "checkout" to proceed, add your shipping address and payment details to complete your order.

 

How do I change my order?

Would you like to change or cancel your order? Then you should contact us. Since we always try to process your order as fast as possible so your products get to you in the shortest time, please feel free to contact us shorty after your order is placed. We will do our best to help you out!

 

How do I use a coupon code?

Do you have a coupon code? Do not forget to use your code at the checkout in the respective field. Enter the code exactly as it appears and apply. Promo codes can't be cumulative with other promotions and will not apply to sale items unless otherwise specified.

 

What payment methods does Pinky Promise accept?

The Pinky Promise accepts payments through:

1. PayPal express checkout and

2. Credit Cards such as Visa, MasterCard & American Express 

"Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA, MasterCard & American Express. The Payer then has to enter his personal secret code to complete the transaction successfully”.

 

 

Fitting & Care

 

How do Pinky Promise sandals fit?

Most of the Pinky Promise sandals fit true to size. They are available in EU sizes and whole sizes.  If you wear half sizes, then you should go up to the nearest whole size.

They are made by genuine Greek Leather and as a result they slightly stretch with wear and naturally conform to the shape of your feet. Please check on each product page for specific sizing recommendations!

Before making a purchase, you can check our size chart and the description of each product.

 

Shipping & Returns

 

Does Pinky Promise ship internationally?

Of course, we do! All the orders are shipped via DHL express worldwide (Estimated delivery time 1-5 business days). Except for the orders from Russia and Argentina which are shipped via Hellenic Registered Post Office (Estimated delivery time 8-15 business days).

 

When will my order be shipped?

We do our best to process and ship your product as fast as we can. Due to the handmade nature of the products, the processing time usually is 3-9 business days. During the holiday period, this can be slightly extended. After shipping your order, you will receive a shipping confirmation email with the tracking number.

 

When will I receive my order?

All the orders are shipped via DHL express worldwide. After the order is processed by us, the delivery time will be approximately as follows:

Australia: 3-4 business days
Greece: 1-2 business days
United Kingdom: 2-3 business days
United States: 2-3 business days
Europe: 1-2 business days
Asia Pacific: 2-3 business days

*The Pinky Promise is not responsible for unanticipated delays.

 

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with the tracking number. The tracking number will help you track your package. If you haven’t receive a confirmation email with the tracking number, please contact us.

 

How much do I have to pay for shipping?

Once you have found the right product, then you should add it to your cart. There, you can review the total amount of the order and the shipping cost according to the delivery address.

 

Do I have to pay additional duty charges?

The orders of non-European Union countries may charge customs and import taxes according to local custom regulation.

The orders of European Union countries are free of duty charges.

 

What is the return policy?

Are you not completely satisfied with your item? We will gladly accept returns and exchanges.

In case of refund for free shipping items, you will be charged the shipping costs that we paid to ship your order.

Returns must be sent back within 14 days of delivery. Please send back the item with a tracking number, for your protection. We are not responsible for lost returns. Please use the regular postal service, not courier services. The buyer is responsible for the return shipping costs. 

The item must be in its original, unworn condition in order to be refunded.

CONTACT US before you return your item to guide you how to do it!

In case of exchange, buyers are responsible for return as well as for exchange shipping costs.

Custom orders are non-returnable, unless they arrive to you damaged or defective.

If you need any further information, please feel free to contact us by email at info@pinkypromiseaccs.com

  

What can I do if my product arrived damaged or defected?

We are so sorry to hear that your product did not arrive in perfect condition! Please contact us at info@pinkypromiseaccs.com  with a description of the issue along with pictures and it will be our pleasure to help you.